Month: October 2025

Capital AKcess Paratransit Service Transitions to a New Provider

Effective Saturday, November 1, 2025, Capital AKcess will be changing contractors

Capital AKcess will be operated by GTS, and the Capital AKcess phone number (844) 425-2377, will be the only number to schedule a ride effective Saturday, November 1, 2025.

  • UPDATE Capital Transit is requesting Capital AKcess clients update their information and CONFIRM their ADA-Transportation eligibility is current
  • Riders without a verified ADA transportation-disability will be ineligible to ride effective Saturday, November 1st, 2025.
  • VERIFY your ADA eligibility status, request an application, or schedule an appointment for Transit staff to meet you at your place of convenience to review your application.

Contact Capital Transit:

FAQ:

Starting Saturday, November 1, 2025, Capital AKcess will be operated by GTS, and the Capital AKcess phone number (844) 425-2377.

Why is there a change with Capital AKcess?

  • Capital AKcess is funded by the City and Borough of Juneau (CBJ) as a part of public transit. CBJ fiscal policy requires contracts to be rebid in a public process.
  • On September 22, 2025, the CBJ Assembly awarded the Capital AKcess contract to Ground Transportation Solutions (GTS) as the lowest bidder.
  • GTS is a local transportation company experienced with ADA organizational partnerships.

How will the change of contractor affect my paratransit ride services?

  • Capital AKcess complimentary paratransit services are for clients who have been recognized by Capital Transit staff as meeting ADA-transportation disability requirements.
  • All riders currently using Capital AKcess are strongly encouraged to verify their eligibility status with Capital Transit by calling (907) 789-6901 or emailing capital.transit@juneau.gov
  • Riders who are not recognized as ADA-transportation eligible will need to explore other transportation options.

What changes are there in how to arrange a ride?

  • To schedule rides, clients or their case managers should call Capital AKcess using (844) 425-2377. The Catholic Community Services’ phone number will no longer reach Capital AKcess after 4pm on Oct. 31, 2025.
  • Reservations will continue to require 24-hours advance request, with available scheduling up to 2-weeks in advance.

Will I have a new driver?

  • Clients should expect to receive ADA paratransit transportation assistance from both new and familiar staff.

What other changes can I expect?

  • Riders with approved ADA eligibility issued more than 3 years prior may be requested to update information or reapply. Capital AKcess is following the 3-year review requirement for ADA paratransit eligibility.
  • Letters and application forms have been sent to the client address on file.
  • ADA paratransit riders who have not received a letter are asked to contact Capital Transit.

What if I have other questions?

Rider Info

Capital Transit