Passenger Code of Conduct

Public Use of Municipal Transit System

Bus Courtesy Expectations

  • Have the correct fare ready when boarding the bus.
  • Stand back from the curb at least two feet when the bus is approaching.
  • Upon boarding, notify the operator in advance if you plan to transfer to another route.
  • Board the bus as quickly as possible and take a seat. If no seats are available, stand behind the yellow line and use the overhead handrails.
  • Notify the operator if you need assistance such as kneeling the bus, using the ramp, or if you become ill.
  • If standing on a crowded bus, move to the rear of the bus to make room for boarding passengers.
  • Vacate reserved seating near the front when seniors and people with disabilities board.
  • Do not take more than one seat if the bus is crowded.
  • Check that you have your belongings before you disembark. Exit out the rear door unless you need assistance or have a bike.
  • Wear shoes and shirts at all times.
  • Speak quietly when talking to others or using cell phones.
  • Refrain from talking to the transit operator while the bus is in motion.
  • Children should remain seated at all times.
  • Use trash receptacles at transit centers and bus stops, do not leave papers or trash on the bus.

Transit Policies

  • No open food and beverage containers on the bus.
  • No smoking on the bus, inside or within 20 feet of bus shelters, transit centers and all public facilities. Smoking in these locations is against the law.
  • Disturbing or harassing other passengers or the transit operator is strictly prohibited. Fighting, throwing things, pushing, shouting, rough behavior, and vulgar language are forbidden and can be cause for removal from the bus.
  • Vandalism or graffiti to seats and other portions of the bus, bus stops and transit facilities are subject to fine and/or prosecution.
  • Anyone who intentionally assaults a transit operator or destroys transit property will be prosecuted to the fullest extent of the law.
  • Do not wear roller-skates or rollerblades on the bus.
  • Skateboarding, rollerblading or riding bicycles inside the transit centers, on the bus or outside waiting areas is prohibited.
  • MP3, radio and CD listening permitted with earphones at a low volume so not to disturb other passengers. Cell phone conversations permitted if speaker phone is off and conversations are kept at a low volume.
  • Hazardous items such as flammables, uncovered glass, and explosives are never allowed on the bus. Firearms are prohibited except when carried by law enforcement personnel.
  • Refusing to pay a fare can result in removal from a bus.
  • Distributing handbills, political flyers, soliciting or panhandling on a bus or inside transit shelters or centers is not allowed.
  • Littering and creating unsanitary conditions is cause for removal.
  • Service animals are welcome on the bus and inside transit facilities.  Permits and registration are not required.  For more information contact customer service at 907-789-6901.
  • Small pets may be transported on Capital Transit so long as they are kept in animal carriers and do not disrupt the safe operation of the vehicle.
  • Blocking the aisles, doors, free passage or seating areas of other patrons is not allowed.
  • Strollers and baby carriages brought onto the bus must be folded and stored out of the walkway.
  • Only carry those packages and belongings that can be carried onto the bus in ONE trip.  Be sure all packages are stored safely, out of the aisles and within your control.
  • Large, bulky items longer than the distance from the floor to the ceiling are prohibited. Some large objects may be taken to the rear of the bus at the discretion of the bus operator.