Capital Transit is accessible to persons with disabilities. Buses are equipped with wheelchair ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Buses have priority seating for persons with disabilities. Operators are trained to assist riders, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.
CAPITAL AKcess provides comparable service to Capital Transit service for individuals whose disabling conditions prevent their use of fixed-route service. CAPITAL AKcess service is provided according to the guidelines set forth by the Americans with Disabilities Act of 1990 (ADA) and as outlined in the Rider’s Guide below. Persons who use this service must be certified as ADA paratransit eligible for all or some of their trip needs.
CAPITAL AKcess Office
1805 Glacier Highway
Juneau, Alaska 99801
See information about other services at:
- Catholic Community Service
- SAIL Taxi Voucher Program
- Short-Term Assistance and Referral (STAR) Program
- Juneau Coordinated Transportation Coalition website
Other Accessibility Policies
You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and in our facilities. Read the Capital Transit service animal policy here. Public information is available in alternative formats upon request.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 907 789-6901 or Capital.Transit@juneau.org.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 907 789-6901 or email us at Capital.Transit@juneau.org. Please submit requests at least the day before the trip. Capital Transit will not charge additional fees for passengers requiring reasonable modifications.
Visitors can ride ADA complementary paratransit service. To ride the service, either fax, email, or mail:
Documentation that you are already eligible for ADA complementary paratransit (a copy of your eligibility letter or your photo ID), or
Documentation that you have a disability, such as a note from a treating professional, and documentation of residence, such as a utility bill.
Visitors may also apply in person at our office at 10099 Bentwood Place, Juneau, AK. When applying in person, no documentation of disability is required if the disability is apparent.
A visitor may ride the service for up to 21 days over a year, starting with the first day of travel. To continue to ride after 21 days of service are provided, you must apply for eligibility.
A no-show occurs when:
- You fail to show up for your scheduled trip
- You fail to cancel 2 hours before your scheduled trip
- You are not ready within 5 minutes of the driver’s arrival during the pick-up window
Riders will be suspended for no-shows if the following criteria are met during a 3-month period:
- No-shows represent 10 percent or more of their scheduled trips, AND
- The rider has 3 or more no-shows.
Only no-shows under the passenger’s control will be counted against the rider. The passenger will be given an opportunity to appeal the suspension before the suspension takes effect.
After a second no-show, Capital AKcess will send you a warning letter. If you are suspended, Capital AKcess will notify you by registered mail of the date on which the suspension will begin. The date for the beginning of the suspension of service will be no less than 10 days from the date the letter is sent. The letter will indicate the times and dates of the no-shows that have occurred and your rights of appeal.
The length of the suspension depends on the number of offenses:
- First offense: 5 days
- Second offense: 10 days
- Third offense: 15 days
- Fourth or higher offense: 30 days