Accessibility

Capital Transit is accessible to persons with disabilities. Buses are equipped with wheelchair ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Buses have priority seating for persons with disabilities. Operators are trained to assist riders, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

Dial-A-Ride

Capital Transit offers the Care-A-Van service to provide Dial-a-Ride transportation throughout the Juneau area. Care-A-Van is designed for senior citizens (persons 60 years of age and older) and persons unable to ride a Capital Transit bus because of their disabilities. This program provides access to the community and encourages independent living.

Read the Care-A-Van Rider’s Guide here.
Download Care-A-Van eligibility requirements and application form here.

Care-A-Van Office
1805 Glacier Highway
Juneau, Alaska 99801
(907) 463-6194

See information about other services at:

 

Other Accessibility Policies

You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. (They must be kept under the control of the passenger at all times.) Public information is available in alternative formats upon request.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 907 789-6901 or email us at Capital.Transit@juneau.org. Please submit requests at least the day before the trip. Capital Transit will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 907 789-6901 or Capital.Transit@juneau.org.