Capital AKcess Paratransit Service Transitions to a New Provider

Effective Saturday, November 1, 2025, Capital AKcess will be changing contractors

Capital AKcess will be operated by GTS, and the Capital AKcess phone number (844) 425-2377, will be the only number to schedule a ride effective Saturday, November 1, 2025.

  • UPDATE Capital Transit is requesting Capital AKcess clients update their information and CONFIRM their ADA-Transportation eligibility is current
  • Riders without a verified ADA transportation-disability will be ineligible to ride effective Saturday, November 1st, 2025.
  • VERIFY your ADA eligibility status, request an application, or schedule an appointment for Transit staff to meet you at your place of convenience to review your application.

Contact Capital Transit:

FAQ:

Starting Saturday, November 1, 2025, Capital AKcess will be operated by GTS, and the Capital AKcess phone number (844) 425-2377.

Why is there a change with Capital AKcess?

  • Capital AKcess is funded by the City and Borough of Juneau (CBJ) as a part of public transit. CBJ fiscal policy requires contracts to be rebid in a public process.
  • On September 22, 2025, the CBJ Assembly awarded the Capital AKcess contract to Ground Transportation Solutions (GTS) as the lowest bidder.
  • GTS is a local transportation company experienced with ADA organizational partnerships.

How will the change of contractor affect my paratransit ride services?

  • Capital AKcess complimentary paratransit services are for clients who have been recognized by Capital Transit staff as meeting ADA-transportation disability requirements.
  • All riders currently using Capital AKcess are strongly encouraged to verify their eligibility status with Capital Transit by calling (907) 789-6901 or emailing capital.transit@juneau.gov
  • Riders who are not recognized as ADA-transportation eligible will need to explore other transportation options.

What changes are there in how to arrange a ride?

  • To schedule rides, clients or their case managers should call Capital AKcess using (844) 425-2377. The Catholic Community Services’ phone number will no longer reach Capital AKcess after 4pm on Oct. 31, 2025.
  • Reservations will continue to require 24-hours advance request, with available scheduling up to 2-weeks in advance.

Will I have a new driver?

  • Clients should expect to receive ADA paratransit transportation assistance from both new and familiar staff.

What other changes can I expect?

  • Riders with approved ADA eligibility issued more than 3 years prior may be requested to update information or reapply. Capital AKcess is following the 3-year review requirement for ADA paratransit eligibility.
  • Letters and application forms have been sent to the client address on file.
  • ADA paratransit riders who have not received a letter are asked to contact Capital Transit.

What if I have other questions?

Capital Transit to Provide Fare Free Transit on Election Day

Assembly approves free bus rides on October 7

Bus travel on Capital Transit will be free for all passengers on Tuesday, October 7, the City and Borough of Juneau’s (CBJ) 2025 Municipal Election Day. The CBJ Assembly passed the fare free transit day earlier this month to support resident access to local vote centers and ballot drop boxes in this year’s election. Ballots were mailed to all voting residents on September 19. Below is a list of Voting Center and Ballot Drop Box locations with the nearest Capital Transit bus routes and stops:

Vote Centers

Vote Centers are open to people who did not receive a ballot in the mail, who need assistance voting, require an ADA accessible ballot, or prefer to vote in person. As a reminder, State of Alaska polling locations will NOT be open on Tuesday, October 7.

  • City Hall Assembly Chambers – Nearest Stop: Downtown Transit Center
    155 Heritage Way, Downtown
    Open Monday through Friday, 8:00 am – 4:30 pm
    Open Election Day, October 7, 7:00 am – 8:00 pm
    Access via Capital Transit Routes 1, 3, 4, 7, 8 & 9
  • Mendenhall Valley Public Library – Nearest Stop: Dimond Park Bus Stop
    3025 Dimond Loop, Mendenhall Valley
    Open Monday through Thursday, 10:00 am – 6:00 pm
    Open Fridays and Saturdays, 12:00 pm – 5:00 pm
    Open Election Day, October 7, 7:00 am – 8:00 pm
    Access via Capital Transit Route 8

Ballot Drop Boxes:

Available 24/7 until 8:00pm Tuesday, October 7, 2025 (Election Day).

  • Alaska Electric Light and Power Company (AEL&P) – Nearest Stop: Anka Street Stop
    5601 Tonsgard Ct, Lemon Creek.
    Access via Routes 3, 4 & 8
  • City Hall – Corner near Marine Way and Shattuck Way – Nearest Stop: Downtown Transit Center
    155 Heritage Street, Downtown.
    Access via Routes 1, 3, 4, 7, 8 & 9
  • Douglas Public Library – Nearest Stop: Douglas Library Bus Stop
    1016 3rd Street, Douglas.
    Access via Route 1
  • Mendenhall Valley Public Library – Nearest Stop: Dimond Park Bus Stop
    3025 Dimond Park, Valley.
    Access via Route 8
  • Statter Harbor BOAT Launch Parking – Nearest Stop: Auke Bay Bus Stop
    (not the Harbor Office parking lot)
    11801 Glacier Highway, Auke Bay.
    Access via Routes 3 & 4

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For route maps and additional information on fare free transit, visit juneaucapitaltransit.org, or contact (907) 789-6901

For questions and information regarding the 2025 election and how to cast your vote, visit juneau.org/elections or contact (907) 586-5278.

Fall 2025 Service Changes

This summer, we have been running expanded service funded by the Marine Passenger Fee Program. As the cruise ship season winds down, we will be returning to our normal, year-round service levels.

Effective the week of Monday, September 22:

  • The Route 8 Express will run Monday through Friday only.
    • No Route 8 Express service on Saturday or Sunday, please use the Core Service Routes 3 or 4 on the weekend.

Effective the week of Monday, October 6:

  • Normal Sunday service will resume.
    • All Core Service routes on Sunday will start later in the morning, and end earlier in the evening.
  • During the day, the Route 1 Douglas/Downtown buses will only stop at Cedar Park when travelling from Downtown to Treadwell.
    • During the day:
      • If travelling from Cedar Park to downtown, passengers have two options:
        • Board the bus at Cedar Park (#517) as the bus is heading to Treadwell (typically at :24 or :54 minutes after the hour), and ride the loop to Treadwell and then to Downtown.
        • Board the bus at the Cordova Street stop (#539) near Breeze-In (typically at :09 or :39 minutes after the hours).
      • If travelling on the bus from the Treadwell area to Cedar Park, passengers should use the Cordova Street stop near Breeze-In (#539).
        • Passengers also have the option to transfer to the next bus at the Cordova Street stop across from Breeze-In (#516), which will travel up the hill to Cedar Park. Please inform the driver if you would like to make this transfer when boarding the first bus.
          • Other potential transfer locations might be at the Senior Center or the Federal Building, if the bus is not running behind schedule.
      • In the Evening, after the Route 1 buses go to hourly service, all buses will stop at Cedar Park while travelling in both directions.
  • The Route 6 Airport Connector service will resume during peak morning and afternoon periods, Monday – Friday only.
    • This route will start from the Valley Transit Center Bay 1, and provide service to the Airport via Glacier Hwy, with stops across from the Skate Park and at Professional Plaza.
    • From the Airport, this route will continue to stops on Airport Blvd near GCI and the SEARHC facility on Crest Street, continuing to Teal Street, Jordan Ave at Nugget Mall, the Valley Restaurant, and the Skate Park, ending at the Valley Transit Center.
    • Transfers may be made at the Valley Transit Center between the Route 6 and the Routes 3, 4, and 8 in both directions.
    • This service also enhances connections between the Route 8 Downtown/Valley Express Service and the Nugget Mall area during peak periods.
  • The first afternoon run of the Route 7 Lemon Creek Commuter will now depart the Downtown Transit Center at 1:00 pm (instead of 2:00 pm).

Please see the schedules page for more detailed time-table information, or contact Capital Transit at 907-789-6901.

UPDATE: Backloop Bridge is OPEN, all buses on NORMAL ROUTING through the Mendenhall Valley [Bridge Closure Detour]

UPDATE: As of 8 pm on Tuesday 8/26, the bridge is OPEN and all buses are back on NORMAL ROUTING through the Mendenhall Valley.

Route 3 and 4 Mendenhall Valley buses are on detour routing until further notice due the closure of the Backloop Bridge on Mendenhall Loop Road.

Starting Monday, August 18, all route 3 and 4 Mendenhall Valley buses will be continuing from the Valley Transit Center to Auke Bay to Wren Drive. Buses will turnaround via Wren Drive, Silver Street, and Steelhead drive to return to Auke Bay and the Valley Transit Center. See the map below.

We will also be running a temporary “LOOP RD / RIVERSIDE” service that makes a clockwise loop from Valley Transit Center Bay 1 up Riverside Drive to Mint Way. From Mint Way, this bus will display “VALLEY TC” and will travel via Mendenhall Loop Road back to the Valley Transit Center. This bus is timed to make transfers to and from the Route 3 and 4 Mendenhall Valley and Downtown service at the Valley Transit Center.

All Route 7, 8 and 9 buses will maintain regular routing through the valley.

For more information, please contact Capital Transit at 907-789-6901.

Glacier Avenue Detour for All Routes

All bus routes will be on detour routing in downtown Juneau during construction on Glacier Avenue near the Federal Building. Glacier Avenue will be closed to all traffic near 8th Street due to road work.

The detour is expected to start on Tuesday, August 5 and will continue until further notice. Signs will be posted at impacted bus stops once the detour has started.

The Federal Building bus stops (#404 & #494) will be CLOSED for ALL ROUTES during construction.

All TRANSFERS between the Route 1 Douglas and the Routes 3 & 4 Mendenhall Valley buses will be at the State Museum Stop (#496) on Whittier Street during this detour routing.

Please see detour routing maps below for all routes.

Route 1 Douglas / Downtown

▼ Route 1: Downtown to Douglas Detour Routing ▼

▼ Route 1: Douglas to Downtown Detour Routing ▼

Routes 3 & 4 Mendenhall Valley / Downtown

▼ Routes 3 & 4: Downtown to Mendenhall Valley Detour Routing ▼

▼ Routes 3 & 4: Mendenhall Valley to Downtown Detour Routing ▼

Routes 7, 8 & 9 Express and Commuter Service

▼ Routes 7, 8 & 9: Downtown to Valley Detour Routing ▼

▼ Routes 7, 8: Valley to Downtown Detour Routing ▼

Route 9: Valley to Downtown Routing is UNCHANGED:

  • Valley Transit Center to Downtown Transit Center non-stop via Egan Drive.

For more information, please call 907-789-6901.

Expanded Summer Bus Service Starts Monday, April 21

Capital Transit is excited to announce several expansions to our bus service for the 2025 summer season. All changes will start the week of Monday, April 21.

  • Extended Sunday Service: for the summer, Sunday Core Service will be extended to match our year-round Saturday-level Core Service. Bus service will start earlier on Sunday morning, and end approximately 5 hours later Sunday evening, matching our year-round Saturday Core Service schedules.
  • Added Weekend route 8 Downtown/Valley Express Service: for the summer, the Route 8 will operate approximately 8:30 am to 5:45 pm on both Saturday & Sunday, in addition to the normal Monday – Friday Route 8 service.
  • Added Bus Service on Memorial Day and Labor Day Holidays: all routes will operate on normal schedules on these two holidays (Monday, May 26, 2025 and Monday, September 1, 2025) .
  • Extra Inbound Route 8 Downtown Express run: for the summer, the last inbound run of the Route 8 Downtown Express will leave the Valley Transit Center at 5:45 pm, seven days/week (instead of 5:15 pm).

Please see the updated schedules on the bus or on the web at juneaucapitaltransit.org/schedules. You may also use Google Maps Transit Directions for trip planning with the expanded service by specifying a date of April 21 or later.

The following routing changes will also go into effect on Monday, April 21:

  • The route 4 Mendenhall Valley will add stop #573 –  Vintage Boulevard and Clinton Driver near Safeway and the SEARHC Campus, located between stop #600 – Valley Transit Center and stop #455 –  Juneau Job Center.
  • The route 8 Valley Express will travel non-stop on Egan Drive from 12th Street downtown to the Western Auto stop. The route 8 Valley Express will not service the following stops:
    • #406 – Glacier Avenue & Behrends Avenue (JDHS)
    • #407 – Glacier Avenue & Ross Way
    • #408 – Glacier Highway at 1547 Glacier Highway (S-Curves)
    • #409 – Glacier Highway & Wickersham Street

Please use the Route 3 or 4 Mendenhall Valley service at these stops or catch the Route 8 bus at stop #405 – Glacier Avenue & 12th Street. The inbound route 8 Downtown Express already bypasses these stops, and the inbound routing will not change.

For more information, please call Capital Transit 907-789-6901.

Capital Transit Launches New Mobile Payment Option

Riders offered 50% discount on fares purchased via Token Transit app April 14-20

April 11, 2025 (JUNEAU, Alaska) – Public transit users in Juneau now have a new, convenient and cost-saving way to purchase bus fares. Capital Transit, the City & Borough of Juneau’s public transit system, launched the Token Transit app this month which allows users to pay for public transit using their smartphone. To kick off the new payment option, CBJ and Capital Transit are offering riders 50% off  regular fares purchased during the week of April 14-20th, 2025, including single ride  and April monthly passes.

Token Transit provides a modernized and convenient public transit experience for all of our riders,” explains Capital Transit Superintendent, Rich Ross. “We are excited for both new and long-time transit users to take advantage of this option and the 50% promotional discount.

Beyond the promotional period, Token Transit users can avoid ever paying more than the cost of a monthly pass via fare capping . Fare capping allows riders to purchase and use single ride passes with the app, with an automatic upgrade to a monthly pass when their spending total during the month reaches the cost of a monthly pass. Fare-capping is only available when purchasing single-ride passes in the Token Transit app. Cash fares, gifts, and other discounted fare types do not apply towards fare-capping.

Capital Transit will continue to offer the ability to pay with cash on the bus, or to purchase paper monthly unlimited passes at the existing locations, including the Municipal Building Cash Office, Mendenhall Valley Public Library, Fred Meyer, Foodland IGA, and the University of Alaska Southeast.

While physical bus tokens are no longer available for sale at existing locations they will continue to be honored.  Capital Transit has re-purposed the remaining token inventory to assist with continued support of CBJ social service partners.  Social Service agencies interested in purchasing physical tokens or to be setup with a customized digital fare platform should email capital.transit@juneau.gov.

Riders may also visit  https://juneaucapitaltransit.org/fares/ to download the Token Transit App, watch a short instructional video, and learn more about Capital Transit fares and services.

Capital Transit (907) 789-6901

Valley Transit Center Construction

We’re excited to announce upcoming improvements at the Valley Transit Center! Starting March 31st, we will begin construction to install on-route chargers for our growing fleet of electric buses. This upgrade will help us provide cleaner, more efficient transportation for our community.

However, to facilitate this important work, there will be temporary changes to the Valley Transit Center.

  • Closure of Amenities: The public parking lot, restrooms, and public electric vehicle chargers will be unavailable during construction.
  • Passenger Area Closure: The normal passenger pick-up and drop-off area will also be closed.

During this time, all bus boardings and alighting’s will take place in the Park & Ride lot at the Valley Transit Center.

We understand these temporary changes may cause inconvenience, and we appreciate your patience as we work to improve our transit system. This project is expected to be completed by mid-summer.

For the latest updates and information, please visit juneaucapitaltransit.org or call 907-789-6901. Thank you for your cooperation and support as we build a greener future for our community.

Airport Access using Capital Transit

UPDATE: Starting Monday, October 6, 2025, the Route 6 with service to the airport will resume Monday through Friday, during peak morning and afternoon periods, approximately 7:25 – 9:30 am and 2:25 – 6:00 pm.

Use the links below to help plan travel to or from the airport with Google Maps Transit Directions . On the Google Maps Transit Directions page, you can change “Leave Now” to “Depart at” or “Arrive By” and set your desired arrival/departure date and time:

For airport access during times when the Route 6 is not running, please use the Route 3 or Route 4 and the bus stops on Glacier Highway near Shell Simmons Drive. The map below shows the walking directions between these stops and the airport.

For access from the airport to Downtown Juneau during times when the Route 6 is not running, please wait at the bus stop in front of the NuVision Credit Union. Both the Route 3 and Route 4 provide service to downtown from this stop. The map below shows the walking directions between the airport and this stop.

For access to the Mendenhall Valley area from the airport, please wait for the Route 3 or Route 4 at the stop in front of the Wells Fargo Bank, which is across the street from NuVision Credit Union.

For more information, please contact Capital Transit at 907-789-6901.

Fall 2024 Service Changes

There will be several service changes happening this fall, effective Monday, October 7 and Monday, October 21, 2024.

Effective Monday, October 7, 2024:

  • The LAST RUN of the Route 8 DOWNTOWN EXPRESS from the Valley Transit Center departs at 5:15 pm

Effective Monday, October 21, 2024:

  • Monday – Friday, the following timepoints for the FIRST RUN ONLY of the Route 4 DOWNTOWN TC are 5 minutes LATER:
    • Valley Transit Center at 6:05 am — Auke Bay/DeHarts at 6:09 am — Mendenhall Blvd. at 6:17 am

  • The following timepoints for ALL RUNS of the Routes 3 & 4 DOWNTOWN TC are 2 minutes EARLIER:
    • Outbound Bartlett Hospital at :25 & :55 — Outbound Anka Street at :01 & :31 — Outbound Fred Meyer at :06 & :36 — Outbound Nugget Mall at :08 & :38

  • The morning run of the Route 7 LEMON CREEK COMMUTER stops on 12th Street at Mountain View & The Senior Center (instead of on Glacier Avenue near JDHS).

  • The 2:30 pm run of the Route 9 EGAN EXPRESS from the Downtown TC to the Valley TC is suspended.

Updated Schedules are available at: juneaucapitaltransit.org/schedules.

For more information, please contact Capital Transit at 907-789-6901.