V.I.P. Bus Pass Eligibility and Conditions

What is the V.I.P. Bus Pass?

The V.I.P. buss pass is for persons with disabilities who use Capital Transit.  It allows qualified individuals to ride free.  Persons certified as “ADA eligible” may also use the Care-A-Van service.  The V.I.P. pass is intended to increase the availability and convenience of public transit to persons with disabilities in Juneau.

Who is eligible?

Any person who presents proof of one of the following conditions is eligible to obtain a V.I.P. pass.

  • Is currently eligible for Social Security Disability Benefits or currently receives Supplemental Security Income Benefits due to a disability.
  • Is currently certified by the Veterans Administration at a 40 percent or greater disability level.
  • Has a valid Medicare card issued by the Social Security Administration.
  • Is certified by a licensed physician as meeting one of the medical criteria listed in the PDF.

To use the Care-A-Van service an individual must be certified as eligible under the Americans with Disabilities Act (ADA) requirements. These persons must also have their physician complete the last page of this application, Request for Certification of ADA Paratransit Eligibility.

Visitor Eligibility

Visitors with disabilities who cannot use the regular fixed-route system are eligible to utilize the ADA complementary paratransit service. If the visitor has been certified as “ADA paratransit eligible” by a public entity, Care-a-Van will honor the certification and will provide up to 21 days of ADA complementary paratransit service. If visitors have not been certified as eligible by another public entity but claim they are ADA paratransit eligible, they are entitled to “presumptive eligibility” and shall be provided with 21 days of paratransit service. Visitors who are not certified by another transit provider and who claim presumptive eligibility may be requested to provide certain documentation such as their place of residence and the nature of their disability to Capital Transit. Visitors with disabilities shall be provided the same level of service as certified Capital Transit passengers and are subject to the same service policy requirements.

Where is it issued?

Eligible persons may apply of a V.I.P. bus pass at the Capital Transit office at 10099 Bentwood Place or the City and Borough of Juneau Sales Tax Office in the Municipal Building, 155 South Seward Street. Simply bring in the completed form along with a valid photo identification card.

How long is it valid?

Passes issued to persons with permanent disabilities will be valid indefinitely. No renewal is necessary. Temporary passes may be issued to persons with disabilities that will last no longer than a year, including those persons qualifying under Section 6., 4. of the Medical Eligibility Criteria. These passes will carry an expiration date and may be renewed only if the disability continues beyond that date.

What does it cost?

There is no charge to obtain the pass. Replacement passes may be obtained for a fee of $2.00.

How does it work?

The pass is an identification card which is used by the holder to board the bus at no cost. The holder of a valid pass must simply show the pass to the bus driver as they board. The pass must be shown each time they board and must be surrendered to the driver if requested. Persons certified as ADA  Paratransit Eligible may also use the Care-A-Van service at no cost. These persons may also use the V.I.P. pass to access paratransit service in other communities across the United States.

Download the V.I.P. application form