Various methods of resolution exist. If a customer feels that their accommodation request and/or access to public transportation was denied, s/he may file a complaint through the following process:
The City and Borough of Juneau has adopted an internal complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Title VI of the Civil Rights Act of 1969.
Complaints should be addressed to:
Deputy City Manager
155 South Seward Street
Juneau, AK 99801
Telephone: (907) 586-5240
A complaint must be filed in writing, contain the name, address and phone number of the person filing it, be signed by the complainant or the complainant’s authorized representative and briefly but specifically describe the alleged discriminatory action or practice and any relevant facts. Complaints must be filed with the Title VI Complaint Coordinator personally or by the U.S. mail.
- If the complainant is unable to prepare their complaint in writing, the Title VI Complaint Coordinator, at the request of the complainant, shall seek the assistance of an advocate or assistant to assist the complainant in writing the complaint.
- A complaint should be filed as soon as possible, but must be filed within 180 days after the complainant becomes aware of the alleged violation.
- The Title VI Complaint Coordinator shall conduct an investigation if warranted.
- A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the coordinator and a copy forwarded to the complainant no later than 30 days after its filing.
- The complainant may request a reconsideration of the case in instances where he or she is dissatisfied with the coordinator’s written decision. The request for reconsideration should be in writing and received by the City and Borough manager at the above address within 30 days of the date of the coordinator’s decision under 4. The manager may affirm the coordinator’s decision, or may refer the matter back to the coordinator with instructions about further measures to take to reach a fair resolution.
- The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies. Use of this procedure is not required prior to the pursuit of other remedies.