PUBLIC SERVICE ANNOUNCEMENT
May 19, 2020

Capital Transit resumes service into Downtown Juneau

The City and Borough of Juneau’s public bus system has resumed service into Downtown Juneau. Riders can once again access Capital Transit service at the Downtown Transit Center, Franklin and Front Street, and 4th Street bus stops (see the transit route map here). Capital Transit temporarily discontinued service due to construction near the Downtown Transit Center as part of the Alaska Department of Transportation & Public Facilities Egan Drive Improvements Project.

For more information call Capital Transit at 789-6901.

PUBLIC SERVICE ANNOUNCEMENT
April 7, 2020
Downtown Transit Center waiting area closed until further notice.

To promote social distancing, and for the health of Juneau riders and bus operators, the Downtown Transit Center waiting area will be closed until further notice. The closure goes into effect April 8. Capital Transit understands the inconvenience this may cause, but appreciates the community’s understanding and patience.

As a reminder, Capital Transit has limited bus capacity to 9 riders and CAPITAL AKcess has limited van capacity to 2 riders. Riders should only use public transportation for essential trips, such as:

• healthcare appointments and pharmacy visits
• grocery shopping
• employment at a critical job

For more information, contact Capital Transit at 789-6901. For local news, information, and resources to help keep Juneau safe and healthy, go to juneau.org/covid-19.

INFORMATION RELEASE
March 26, 2020

Capital Transit limits bus capacity to nine, implements route adjustments.

In an effort to promote social distancing, and for the health of Juneau riders and bus operators, Capital Transit is:

• Limiting bus capacity to nine (9) riders
• Cancelling Express Routes 5 and 6
• Adding additional buses on Routes 3 and 4

Riders should only use the bus for essential trips, such as:

• Healthcare appointments and pharmacy visits
• Grocery shopping
• Employment at a critical job

These changes go into effect immediately. Capital Transit understands the inconvenience this may cause for many riders, but appreciates the community’s understanding and patience. Capital Transit continues to ask riders to board and exit using the rear door.

For more information, contact Capital Transit at 789-6901. Learn more about how CBJ is responding to COVID-19 at juneau.org/covid-19.

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Capital Transit bus service and CAPITAL AKcess paratransit service will be free of charge starting today, March 20. At this time, regular service remains available with additional vehicle disinfecting procedures in place to help protect the community.

Riders are encouraged to only use Capital Transit if they must and, when they are on the bus, to practice social distancing. To allow the appropriate distance between the driver and passengers, the rear door of Capital Transit buses will be utilized as the main entrance and exit. To help slow, or hopefully prevent, the spread of the coronavirus disease (COVID-19), Capital Transit has implemented a more robust cleaning/disinfecting procedures on its vehicles.

Fixed route buses will be disinfected throughout the day, approximately every hour, as the buses are on route. They will also be thoroughly cleaned inside and out daily, and the interior completely disinfected. Paratransit vans, CAPITAL AKcess, will be disinfected after rides as needed, and thoroughly cleaned daily inside and out, and the interior completely disinfected.

The addition of in-route disinfecting procedures may cause missed transfers. As events unfold in the community, the public may see changes to schedules or service hours. Capital Transit apologizes in advance for any inconvenience, but the health and safety of the community is the priority. Thank you for your patience and cooperation.

What you can do:

• Distance yourself from other passengers & respect the driver’s personal space.
• Germs live on surfaces. When possible, sit down and avoid touching bus surfaces with your hands.
• Please cover your coughs and sneezes with a tissue or elbow. Avoid touching your face, nose, mouth, and eyes.
• If you’re sick with flue symptoms please stay at home.
• Call your health care provider before attempting to catch a ride to go see them. They are very busy and can likely triage you over the phone.

For more information, contact Capital Transit at 789-6901. Visit juneau.org/covid-19 for information, links, and resources to help keep Juneau safe and healthy.

INFORMATION RELEASE

February 12, 2020

CAPITAL AKcess is the new name for Capital Transit’s paratransit service, which has been called Care-a-Van. The City and Borough of Juneau recently renewed a 5-year contract with Catholic Community Service to operate the paratransit bus service, which supplements Capital Transit’s fixed route system. CBJ is federally required to provide paratransit service and CBJ has always offered it free-of-charge to its customers.

With the new name comes new buses, which have CAPITAL AKcess displayed on the front and the Capital Transit logo on the side. The new paratransit buses will start running Thursday, February 13. They’ll continue to provide the same excellent service to residents and visitors unable to ride the fixed route system.

In addition, the phone number for scheduling rides on the CBJ paratransit service has changed. You can now call the toll-free number 844-4AK-cess (844-425-2377) to schedule a ride, report a problem, or pass along a compliment. You can also contact CAPITAL AKcess by emailing capitalakcess@juneau.org. If you’re calling after hours, please leave a message. If you want to report a problem or pass along a compliment, you can also call the Capital Transit Contract Administrator at 789-6901, but they cannot schedule rides for you there.

For more information, contact Capital Transit at 789-6901 or Capital.Transit@juneau.org.